How do I contact you?
You can either email us directly at firstname.lastname@example.org or call us on (02) 4920 6563. For international customers please call us on +61249206563.
I think you can make something for me but I can’t find it on your website, can you help?
We welcome new ideas and challenges, if you have an idea we would love to work with you to make it a reality. Just contact us and we can get started.
What is your Turnaround Time?
Most items are completed in 1 Business Day, however in some cases they can take longer. On each product page we give you an estimated delivery date so you know when you will receive your product.
Where are you Located?
We are located in Charlestown, NSW, now in the Hilltop Plaza on Charlestown Road right next to the old Darby’s Pies shop.
Do you part ship orders?
To keep our postage flat rate we do not part ship orders, this ensures we will not have to raise our postage prices for all customers. If you are happy to pay the shipping charge for your order we can arrange this, simply reply to this email and we can send through an invoice.
I want a refund because that item is going to arrive too late?
We offer express post to ensure your item arrives when you need it, however in a case when you have ordered your item too close to the needed date we can not issue a refund. If your order has not yet left us, We would love to offer this chance to give you a store credit for the amount for the item. If a store credit does not suit your needs we can offer a refund minus a 20% administration fee. The fee covers any payment fees from the payment provider and the cost of administration work on your order.
When will xxxx Product be in Stock?
We hope to have our out of stock products back in a quick time frame, however due to some suppliers being international there is occasionally a month delay. If you need the product urgently please reach out to us and we can help.