FAQ – Frequently Asked Questions

What is your Turnaround Time?

We are a dedicated team so we aim to have all orders sent same business day when placed before 3:30pm NSW Time. This includes personalised gifts. Please note that if your items are on backorder it might be best to contact us for an ETA.

Where are you Located?

We are located in Charlestown, NSW, now in the Hilltop Plaza on Charlestown Road.

I think you can make something for me but I can’t find it on your website, can you help?

We welcome new ideas and challenges, if you have an idea we would love to work with you to make it a reality. Just contact us and we can get started.