PRODUCTION TIMES AND SHIPPING
All production times described are approximate only and may very depending on staff and machine restraints, specifically at busier times of the year. With this in mind whenever we see an item is needed for a specific date we will always ensure your order is dispatched within time, or contact you if there is going to be any issues. On most occasions our approximate production times are quite accurate. Shipping times will vary depending on location, please contact us for more details.
Artwork approvals will be sent for all orders over $100 in value. For orders under $100 value (excluding shipping) your order will move straight into production for a speedy service. When supplying details your agree that you have double checked all information and confirm all are correct. After this point Keyman Charlestown holds no responsibility if there may be errors in your submission. If by any chance there is a mistake on our behalf we will gladly fix or replace your order free of charge, depending on the severity of the issue we will determine if it can be fixed or will need replacement.
All products descriptions and product images are prepared as accurately as possible. Some times there may be slight variations in materials, sizes and product colour which is unavoidable with the nature of our products. We reserve the right assess any issues as they arise on an individual basis. If we see the issue as being major and affecting the products use we will offer a repalcement or refund. If the issue is determined as minor and not affecting the use of the product a refund or replacement may not be offered.
With the nature of the products we sell there may be slight imperfections which do not affect the use of the products. This is very rare however minor scratches or marks on some products are seen as acceptable in the industry. We reserve the right to assess products on an individual basis. Glassware may have very minor bubbles within the glass, this is a part of the manufacturing process and cannot be avoided. This is rare and in most cases appears in 1 out of every 40 glasses on average. Minor bubbles or slight marks will not warrant refunds or replacements, unless determined by CustomKings.
At the time of the sale CustomKings assumes you have taken due care in inspecting and choosing your item. If you return the item that has received damage after the purchase CustomKings can not offer any return, refund or exchange. All services come with a 7 day guarantee, after this we can not ensure it has not been used for the intended purpose. The exclusion to this is Watch Batteries which come with a 12 month guarantee from the manufacturer.
For Change of mind (e.g. Found Cheaper Elsewhere, Wrong choice of product etc.) we do not offer a refund or exchange however Management may offer one in extreme cases.
Compliments and / or Complaints?
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