How much does delivery cost?
We offer a range of shipping options to get your order to you as quick as possible. Starting from $9.95 our shipping is flat rate in nature meaning you never pay more than the advertised price.
Orders over $100 also have a Free Shipping option and an optional upgrade to Express for $16.50.
How long does it take for my order to be dispatched?
Production time varies by the production process used and takes into account drying time for printed and painted products and the complexity of production. Estimates of production times are provided below:
- Non-Personalised Products: Next Business Day for Orders placed before 12:00 pm NSW Time
- Personalised Products: Next Business Day for Orders placed before 1:30 pm NSW Time
- Pre-Order items (or back-ordered) can take an extra 24 days to ship, each preorder/back-order lets you know below the product title. Along with an estimated delivery date.
Please note during busier seasons like Christmas this may require an extra couple of Business Days for your order to be processed.
How long does it take for orders to be delivered once dispatched?
All orders within Australia are sent via Tracked Delivery, once your order has been dispatched the delivery time depends on delivery location (i.e. East vs West Coast or Metro vs Regional). Many of our customers receive their orders within 5 Business Days via Standard Tracked Post.
What is the Fastest Shipping?
We recommend MailPlus if you are after a speedy delivery, they offer a less than 3 business day delivery cycle. Our trial run of MailPlus saw over 50 out of 75 customers receive their order next business day from our dispatched date.
Can I Click and Collect?
We love our local customers so we offer click and collect, simply type your postcode in and if you are in a location close to our warehouse the click and collect option will become an option. For more information please click here.
Refunds & Returns
CustomKings has become the business it is today because of our customer service.
We work closely with you following your purchase to ensure you receive products which you will brag about to your family and friends. This starts the minute your order is received.
We are unfortunately unable to provide a refund or exchange if there is a mistake due to spelling error. So please make sure you check the spelling and details carefully, including names and dates.
We have perfected our packing process so we experience very few breakages. However in the very unlikely event that your item is damaged in transit please send through a photo of the damaged product and we will organise a replacement.
Please note as all products are personalised. We are unable to offer refunds once the production process has commenced unless the mistake was an error on our part. For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange with a 20% administration and restocking fee. Please note we can not refund postage costs.
The 20% administration and restocking fee are to cover the cost of payment processing fees and staff wages for the items return and packing. As a small business, this is hard for us to absorb without increasing our prices. Please note we can not refund postage costs.