Delivery

How much does delivery cost?

CustomKings is happy to offer FREE standard shipping for all Australian orders over $100 including GST. Orders less than $100 will incur a flat rate shipping fee that is shown upon checkout. We use Australia Post for most orders with options for Express Post at check out. Tracking is included with every order excluding pet tags. You will receive the tracking code once your order has been shipped from our Charlestown Store.  

How long does it take for my order to be dispatched?

Production time varies by the production process used and takes into account drying time for printed and painted products and the complexity of production. Estimates of production times are provided below:

  • Non-Personalised Products : Same Business Day for Orders placed before 3:30pm NSW Time
  • Personalised Products: Same Business Day for Orders placed before 3:30pm NSW Time
  • Out of Stock and Pre-Order Items: The shipping time is dependent on the item. ETA can be found on each product time for these items.

How long does it take for orders to be delivered once dispatched?

All orders within Australia are sent via Registered Australia Post Delivery times once your order has been dispatched depend on delivery location (i.e. East vs West Coast or Metro vs Regional).

Refunds & Returns

CustomKings has become the business it is today because of our customer service.

We work closely with you following your purchase to ensure you receive products which you will brag about to your family and friends. This starts the minute your order is received.

We are unfortunately unable to provide a refund or exchange if there is a mistake due to spelling error. So please make sure you check the spelling and details carefully, including names and dates.

We have perfected our packing process so we experience very few breakages. However in the very unlikely event that your item is damaged in transit please send through a photo of the damaged product and we will organise a replacement.

Please note as all products are personalised. We are unable to offer refunds once the production process has commenced unless the mistake was an error on our part. For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange with a 20% administration and restocking fee.

The 20% administration and restocking fee is to cover the cost of postage, payment processing fees and staff wages for the items return and packing. As a small business this is hard for us to absorb with out increasing our prices.