Artwork Proofs: Your Design Preview Service
Creating the perfect personalised gift means getting every detail right. Our optional Artwork Proof service gives you a PDF preview and up to three revisions before production—so you can approve with confidence.
What is an artwork proof?
It’s a digital mock-up showing exactly how your text, graphics, or personalisation will appear on the finished item. Within two business days of ordering, we email you a PDF so you can review and approve (or request changes) before we start engraving, printing, or embroidery.
Why is it a paid service?
Most items can be accurately previewed using our product page tools. For complex designs or when you just want absolute certainty, the proof service ensures fairness:
Customers who don’t need proofs aren’t subsidising those who do—everyone pays only for what they use.
Creating detailed mock-ups and managing revisions requires our designers’ focused attention—the fee covers that expertise.
Simple items (e.g., one line of text on a pen) don’t need proofs. This service is for multi-line layouts, graphics, or intricate requests.
How the proof process works
- Order: Select the “Artwork Proof” option on the product page (if available).
- Proof creation: Our team builds a PDF mock-up based on your personalisation details.
- Email delivery: Within 2 business days, the PDF arrives in your inbox.
- Review: Check spelling, placement, sizing, and overall design.
- Approve or revise: Reply to the email with approval or detailed feedback for changes (up to 3 revisions included).
- Production starts: Once you approve, we begin crafting your item.
Important: Check your spam/junk folder. We’ll also send an SMS reminder if we don’t hear back within 2 business days.
What to check before approving
Take a few minutes to review carefully—once approved, production begins and changes aren’t possible.
- ✅ Spelling & grammar: Names, dates, messages—triple-check everything.
- ✅ Text readability: Is the font clear? Is the size legible on the item?
- ✅ Placement & alignment: Is the text/graphic where you expected? Centered correctly?
- ✅ Graphic quality: If using a logo or image, does it look sharp (not pixelated or distorted)?
- ✅ Dates & numbers: Birthdays, anniversaries, years—confirm accuracy.
- ✅ Overall vibe: Does the design feel balanced and match your vision?
Tip: Get a second pair of eyes—friends or family often spot things you miss.
Common questions about proofs
How many revisions are included?
Up to three revisions. If you request multiple changes at once (e.g., bigger text + different font), that counts as one revision—not two.
What if I don’t respond within 5 business days?
If we don’t hear back after 5 business days (including reminders), your order will be cancelled and refunded per our Refund Policy. We need timely responses to keep production moving for all customers.
What’s NOT included in the proof service?
The fee covers mocking up your requested personalisation. It does not include:
- Logo recreation or vectorisation
- Drawing new characters or symbols
- Creating entire designs from scratch
- Converting photos into outline art
Those tasks require dedicated graphic design time beyond standard proofing.
When should I order a proof?
Proofs are great for:
- Complex layouts (multiple text lines, graphics)
- High-value or milestone gifts (weddings, anniversaries)
- When precise placement is critical
- Peace of mind on custom corporate orders
For simple items (one name on a keychain), the on-page preview is usually enough.
Can I cancel after receiving a proof?
Once a proof is delivered, your order is in production. Cancellation at this stage incurs a 70% fee (see our Refund Policy for details).
Ready to create with confidence?
Order a personalised gift with an optional proof, or reach out if you’re unsure whether you need one—our team is here to help.