Quick Pit Stop – We’ll Be Live Again in a Flash
CustomKings is copping a rapid tune-up so the site runs faster, safer, and cleaner. This downtime is capped at 30 minutes max, so refresh shortly and you’ll be back to personalising gifts before your coffee cools.
What We’re Sprucing Up Right Now
We’re knocking over a few nagging issues so your next visit feels smoother, faster, and fair dinkum reliable across every device.
Performance Boost
- Faster load times on custom product builders
- Optimised caching so previews pop instantly
- Cleaner checkout flow with fewer steps
Security Hardening
- Fresh certificates and patched payment gateway
- Extra monitoring so downtime stays under 30 minutes
- Updated firewall rules to keep data locked tight
Order Reliability
Your orders, proofs, and artwork are backed up and humming along in production. Nothing in your queue is being touched beyond the system polish.
Need a Hand While the Shopfront Is Paused?
We’re still on deck. Use these quick options if you need to tweak an order or check a proof before the site springs back to life.
Email ua.moc.sgnikmotsuc@olleh with your order number and the change you need. We’ll action it during this maintenance window.
Reply directly to your proof email with the go-ahead or edits. Our designers are working in the background and will confirm the adjustment.
Refresh first. If it’s stubborn, call 02 4920 6563 so we can flick the switch manually and get you moving.
Quick Answers While We Finish the Upgrade
Here are the curly questions we usually cop when the site takes a breather. Sing out if you need anything else.
Can I place a new order during maintenance?
Not right now. The checkout and manual order tools are paused, so please check back within 30 minutes when everything’s live again.
Are current orders delayed?
Nope. Production, engraving, and dispatch schedules are unchanged. We’re only polishing the website interface.
Will express shipping still go out on time?
Yes. Packages are booked and lodged as usual. Courier timeframes are outside our control, but we’re still handing everything over on schedule.
How will I know we’re back online?
This page will vanish within 30 minutes. Refresh your browser or reopen the site and you’ll land straight on the regular store once we’re done.
Need to Talk While We’re Offline?
Questions about an existing order or proof? Flick us an email and we’ll jump on it as soon as the maintenance wraps up.
Send an email